Students
RTO Policies, Procedures & Student Forms
The Student Handbook, our policies and procedures, and the forms you may need before, during and after your training.
Student Handbook
Version 3.4. PDF, 0.6 MB.
DownloadUnique Student Identifier (USI)
A USI (or exemption) is required prior to enrolments being processed.
usi.gov.auComplaints and appeals
Read the RTO Complaints and Appeals Handling Policy, then use the Complaints and Appeals Form below.
Read the policyPolicies & Procedures
- 1.14 - RTO Privacy Policy V3.9 · PDF
- 2.1 - RTO Fees and Refunds Policy V3.5 · PDF
- Schedule of Fees and Charges V3.4 · PDF
- 2.3 - Issuing Certificates and Outcomes Policy V3.6 · PDF
- 2.5 - National Recognition (Credit Transfer) Policy V3.5 · PDF
- 4.1 - Learner Enrolment and Completion Policy V3.5 · PDF
- 4.6 - RTO Complaints and Appeals Handling Policy V3.6 · PDF
- 5.3 - Recognition of Prior Learning (RPL) Policy V3.6 · PDF
